Overview:
Accenture Hiring for Customer Service New Associate. Candidates with 12th Pass/ Any Graduation from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Accenture |
| Job Role | Customer Service New Associate |
| Location | Bangalore, Hyderabad, India |
| Batch | Any Batch |
| Salary (as per Ambitionbox or Glassdoor) | 4* LPA |
| Qualification | Any Graduation |
| Experience | Freshers (0-1 yrs) |
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Key Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Eligibiilty Criteria:
- Any graduate from Govt. recognized universities
- 10+2 Under-graduates with a minimum 6 months prior experience preferred Key Performance Indicators
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Preferred Skills:
- Strong customer service skills
- Strong verbal English language proficiency.
- Ability to multi-task in usage of different applications and tools
- Analytical and Problem-Solving skills
- Team-work – Liaise with other support teams as required to resolve requests/issues in a timely manner
- Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Ownership of the customer journey with quick and accurate resolution.
- Able to work on a flexible basis as determined by the business needs
- Customer satisfaction metrics like CSAT and NPS
- Productivity Metrics like AHT and Break Adherence
- Quality and Compliance metrics as defined by process
- Knowledge Check Scores
- Attendance
- Revenue metrics like Sales & Credit per chat
- First Time Resolution of customer query
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About the Company:
Accenture plc is a US multinational professional services company headquartered in Dublin for tax reasons, specializing in information technology services and consulting. A Fortune Global 500 company.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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