Job Overview:
American Express Off Campus Hiring Freshers for Analyst Role. Candidates with any graduation from a reputed institute are eligible for these roles. More information regarding this off campus drive is given below.
| Company Name | American Express |
| Job Role | TCPS Analyst |
| Location | Gurgaon |
| Batch | 2019 to 2024 |
| Salary (as per Ambitionbox or Glassdoor) | 5-11* LPA |
| Qualification | Any Graduation |
| Experience | 0-3 Years |
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Key Responsibilities:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets
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Eligibiilty Criteria:
- Candidates with Any Graduation
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Preferred Skills:
- Work in a 24*7 work environment in a customer-facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk
- Should not be on any form of counseling.
- Last year’s performance rating should be Minimum G3/L3.
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About the Company:
American Express Company is an American bank holding company and multinational financial services corporation that specializes in payment cards. It is headquartered at 200 Vesey Street, also known as American Express Tower, in the Battery Park City neighborhood of Lower Manhattan.
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How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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