Job Overview:
Cognizant Hiring for Junior Data Analyst Role. Candidates looking for a job in Kolkata can take this opportunity to join Cognizant. Candidates with a Bachelor’s Degree qualification from a reputed institute are eligible for these roles. More information regarding this off campus drive is given below.
| Company Name | Cognizant |
| Job Role | Trainee – Junior Data Analyst |
| Location | Kolkata(Hybrid) |
| Batch | 2020 to 2024 |
| Salary (as per Ambitionbox or Glassdoor) | 3-5* LPA |
| Qualification | Bachelors/Masters Degree |
| Experience | 0-3 Years |
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Key Responsibilities:
Candidates interested in Cognizant recruitment for the Trainee – Junior Data Analyst role will have to do the following work
- Manage and maintain customer data with precision to ensure accuracy and reliability.
- Address and resolve customer complaints efficiently to enhance customer satisfaction.
- Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.
- Provide timely and effective communication with customers to address their concerns and queries.
- Collaborate with cross-functional teams to ensure seamless customer service operations.
- Implement best practices in customer management to improve service quality and efficiency.
- Monitor and report on customer service metrics to identify areas for improvement.
- Develop and maintain documentation related to customer interactions and complaint resolutions.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Conduct regular reviews of customer feedback to identify trends and areas for improvement.
- Assist in the development and implementation of customer service training programs.
- Support the continuous improvement of customer service processes and systems.
- Contribute to the overall success of the company by enhancing customer satisfaction and loyalty
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Eligibiilty Criteria:
Candidates with a Bachelor’s degree are eligible for Cognizant recruitment. Along with a degree, candidates need to possess some skills given below.
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Preferred Skills:
Candidates should have the following skills to apply for Cognizant Recruitment 2024
- Possess strong proficiency in Advanced Excel for data analysis and reporting.
- Demonstrate experience in Customer Management within the Life Sciences sector.
- Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
- Show excellent communication skills for interacting with customers and internal teams.
- Have a keen eye for detail to ensure accuracy in customer data management.
- Display the ability to work collaboratively in a team-oriented environment.
- Bring a proactive approach to identifying and addressing customer service challenges.
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Certifications Required
Certified Customer Service Professional (CCSP) Advanced Excel Certification.
About the Company:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
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How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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