Overview:
eBay is Hiring for Risk Operations Agent | Work From Home. Candidates with Any Graduate from a reputed institute are eligible for these roles. More information and requirements is given below.
Company Name | eBay |
Job Role | Risk Operations Agent |
Location | Work From Home |
Batch | Recent Batches |
Salary (as per Ambitionbox or Glassdoor) | 6.8* LPA |
Qualification | Any Graduate |
Experience | Freshers/ Experienced |
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Key Responsibilities:
- Conduct in depth case reviews to promote safe and compliant trading on the site.
- Use filters, member reports and account reviews to make informed decisions on each case.
- Identify trends and provide feedback to your leadership.
- Provide feedback on filter performance to LVIS and other support teams.
- Handle appeals through multiple channels for actions taken across assigned work types.
- Handle escalations as needed per request of leadership.
- Respond to appeals or manage customer inquiries through email channels.
- Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
- Coach customers on how to be more successful on the site through phone or email channels.
- Educate customers on the regulatory requirements behind the actions of the company.
Eligibiilty Criteria:
- Candidates with any graduation is eligible for this role.
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Preferred Skills:
- Responsible to make sure work is completed within Service Level and actively drive improvement.
- Able to gather data using internal and external tools then interpret to assess risk.
- Available to adjust schedule hours based on business needs.
- Business minded. You can see trends, opportunities and can multi-task.
- Great at managing your time.
- Excellent at communication – both verbal and written.
- Great at problem solving.
- Courteous and professional in your engagement with customers, co-workers and Business Units.
- Proactive and suggest workflow enhancements.
- Assigned to projects and initiatives as they arise.
- Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
- Comfortable working escalations based on your knowledge and proficiency.
- Dependable – you have an established sense of urgency and follow through.
- Adaptable and work under general supervision with the ability to stay self-motivated.
- Comfortable working directly with management and leaders inside and outside of
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About the Company:
eBay Inc. is an American multinational e-commerce company based in San Jose, California, that brokers customer-to-customer and retail sales through online marketplaces in 190 markets worldwide.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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