Overview:
Emerson Hiring For Junior Engineer/Engineer-Customer Service – Apply Now. Candidates with Any Graduate from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Emerson |
| Job Role | Junior Engineer/Engineer-Customer Service |
| Location | Chennai (Hybrid) |
| Batch | 2019 to 2024 |
| Salary (as per Ambitionbox or Glassdoor) | 3-8* LPA |
| Qualification | Any Graduate |
| Experience | 0-3 years |
| Get Direct Job Links Here | Click Here |
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Job Summary:
Job Summary Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoice. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.
Key Responsibilities:
- Review customer’s PO; to align with Emerson’s terms & conditions, trade compliance policy
- Prepare order checklist, order screening form (TSF), trade, and Checkpoint Screening.
- Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
- Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement.
- Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
- Expedite documentation submission and prepares certificates of Conformance/Origins.
- Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
- Apply new customer as per guidelines in system.
- Prepare sale forecast and POR Sale report by period and monitor to meet target.
- Submit weekly and monthly inquiry, booking, backlog and shipment report.
- Answer customer phone calls expertly and consistently.
- Acts as a liaison to assure timely and efficient administration of orders.
- Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
- Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
- Provide timely response to order enquiry such as in those for pricing, lead time and order status.
- Acquire an understanding of Emerson Process Management products.
- Participate in continuous improvement activities.
- Perform any other duties and responsibilities as assigned
Eligibiilty Criteria:
- Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
- 0 to 3 Years experience in customer service role.
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Preferred Skills:
- Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problem.
- Excellent Customer sense
- Excellent verbal and written communication skills in English.
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
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About the Company:
Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri. The Fortune 500 company manufactures products and provides engineering services for industrial, commercial, and consumer markets. Emerson has approximately 86,700 employees and 170 manufacturing locations.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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