Overview:
Genpact Hiring Freshers for Management Trainee. Candidates with any graduation from a reputed institute are eligible for this role. More information and requirements is given below.
| Company Name | Genpact |
| Job Role | Management Trainee |
| Location | Bangalore, India |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 4–9* LPA |
| Qualification | Any Graduation |
| Experience | Freshers |
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Key Responsibilities:
Overview: Genpact seeking applications for the position of Management Trainee in Order Management. The role involves overseeing Sales Support operations, focusing on Order entry and management, Order fulfilment, Contract management, Master data management, Territory manager support, Reporting, and Analysis.
- Lead a team working in the Sales support area and own a smooth operation.
- Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
- Act as subject matter specialist and resolve / support team in achieving the business objectives.
- Own customer / third-party relationships and governance to drive surprise-free operation and revenue maximization.
- Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
- Drive governance and relationship with customers and front face any critical issues from customers and perform corrective action and preventive action planning.
- Perform the following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relationship with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone/emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements - Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contract terms
- Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
- Follow-up on pending items with Logistics / Supply chain team for order delivery status
- Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
- Archival of the right set of documents for audit and compliance purposes
- Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
- Capturing information from logistics partners and advising customers regarding availability and deliveries
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders – Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
- Daily supervising the assigned orders and exceptions validations
- Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Eligibiilty Criteria:
- Graduate degree
- Experience with SAP ERP
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Preferred Skills:
- Strong communication skills (verbal and written) with a proven ability to handle clients effectively.
- Willingness to work flexible hours to accommodate global team collaborations.
- Potential for local or international business travel.
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About the Company:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
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- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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