Overview:
HCLTech Hiring Freshers & Experienced for Senior Analyst Role. Candidates with a Bachelor’s Degree from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | HCLTech |
| Job Role | Senior Analyst |
| Location | Hyderabad |
| Batch | 2019 to 2024 |
| Salary (as per Ambitionbox or Glassdoor) | 6* LPA |
| Qualification | Bachelors Degree |
| Experience | Freshers/Experienced |
| Get Direct Job Links Here | Click Here |
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Key Responsibilities:
- Adhere strictly to shift schedule.
- Timeliness a key requirement.
- Flexibility to changes in shift schedules, as dictated by Management, is required Flexible to work overtime as per business need.
- Call Handling Provide comprehensive technical support services to support center customers Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc. Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
- Use all available Knowledge Management Tools during the call Take all necessary steps to ensure customer satisfaction at the end of the call Logging Create and submit detailed call logs documenting customer interactions.
- Accuracy, thoroughness, and timeliness are key call logging components Confirm and update customer profile information as needed
- Escalation Promptly notify management of any potentially dissatisfied customers
- Follow all documented escalation procedures, including hand-off times, for issues requiring 3rd party intervention
- Open Calls Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow-up phone calls, etc.
- Knowledge Proactively seeks and possess business acumen for all clients supported and maintain high-efficiency levels on calls month on month Maintain technical proficiency in all applications utilized by clients supported Attend all company-organized training events, up-trainings, and refresher trainings to widen the knowledge base.
- Contribute current technical information and best practices concerning proprietary applications to the C3i Reference Library or other knowledge distribution channel Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
- Other tasks Perform customer support related tasks and special projects as assigned by management Liaise as necessary inter-departmentally to seek resolutions to all issues reported Participate in client events, as appropriate (resource on site, client training, etc.)
Eligibiilty Criteria:
- Bachelors Degree
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Preferred Skills:
- Excellent verbal and written communication skills
- Customer Service Skills
- Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
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About the Company:
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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