Overview:
Kyndryl is Hiring for Customer Service Representative. Candidates with Any Graduation from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Kyndryl |
| Job Role | Customer Service Representative |
| Location | Bangalore(Work From Home) |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 5* LPA |
| Qualification | Any Graduate |
| Experience | Freshers/Experience |
| Get Direct Job Links Here | Click Here |
Check out these Experienced Job Openings >>> Click Here
Key Responsibilities:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Working in Night Shifts.
Eligibiilty Criteria:
- Any Graduate.
- Candidate should have minimum 0-2years of experience.
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Preferred Skills:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Willing to Work in Night Shifts
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Basic experience in Technical Support Level 1.
Job Openings in Banglore >>> Click Here
About the Company:
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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