Overview:
Oracle is Hiring Freshers for Customer Service Admin Role. Candidates with Bachelor’s Degree from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Oracle |
| Job Role | Customer Service Admin Support |
| Location | Bangalore |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 6* LPA |
| Qualification | Bachelors Degree |
| Experience | Freshers/Experience |
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Key Responsibilities:
- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to:
- product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
- Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature.
- Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed.
- Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Eligibiilty Criteria:
- Candidates with a bachelor’s degree are eligible for this role.
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Preferred Skills:
- Customer Support
- Excellent communication skills
- Problem Resolution
- Team Player
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About the Company:
Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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