Overview:
Oracle is Hiring Freshers for Technical Analyst 1(Support). Candidates with Bachelor’s/ Master’s Degree from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Oracle |
| Job Role | Technical Analyst 1-Support |
| Location | Bengaluru |
| Batch | 2020/2021/2022/2023 |
| Salary (as per Ambitionbox or Glassdoor) | 7-9* LPA |
| Qualification | Bacholer’s/ Master’s Degree |
| Experience | Fresher (0 – 2+ years) |
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Key Responsibilities:
- The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies. The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand new automated tools.
- As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
- In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
- Your responsibility also includes, prioritizing and leading work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications.
- Additionally, you will fix by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Eligibiilty Criteria:
At least 4 years total combined completed higher education and/or related work experience including Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.
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Preferred Skills:
- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
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About the Company:
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. That’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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