Overview:
Wipro Hiring Freshers for System Engineer Role. Candidates with Bachelor’s/ Master’s Degree from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Wipro |
| Job Role | System Engineer |
| Location | Pune, India |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 5 – 8 LPA (Estimated) |
| Qualification | Bachelor’s or Master’s degree |
| Experience | Freshers/Experienced |
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Key Responsibilities:
- Demonstrate exceptional communication skills, including the ability to empathize, pacify, and effectively handle irate customers.
- Possess technical knowledge for troubleshooting base operating system issues and a willingness to learn new technologies.
- Provide remote support for troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications.
- Respond promptly to incoming calls and customer emails.
- Manage and resolve customer complaints, escalating issues to supervisors when necessary.
- Deliver accurate and detailed product and service information to customers.
- Research solutions using available resources and offer effective resolutions to customer queries.
- Document all interactions and adhere to standard operating procedures.
- Identify and report trends in customer issues to the management team.
- Develop standard operating procedures (SOPs) for new issues and resolutions.
- Maintain detailed call logs and prepare reports as required.
Eligibiilty Criteria:
- Candidates with a Bachelor’s or Master’s degree are eligible for this role.
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About the Company:
Wipro is a leading multinational company based in India that provides IT services, consulting, and business process services. Founded in 1945, Wipro has grown to become a global organization with a presence in over 50 countries. With a focus on digital transformation and innovation, Wipro has helped numerous clients across various industries to improve their business operations, enhance customer experience, and drive growth.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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