Job Overview:
Wipro Off Campus Drive 2024 Hiring Fresher for Management Trainee Role. Candidates with Bachelor’s/ Master’s Degree from a reputed institute are eligible for these roles. More information regarding this off campus drive is given below.
| Company Name | Wipro |
| Job Role | Management Trainee |
| Location | Gurgaon |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 5-8* LPA |
| Qualification | Bachelor’s/ Master’s Degree |
| Experience | Freshers |
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Key Responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
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Eligibiilty Criteria:
- Bachelors /Masters Degree
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Preferred Skills:
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
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About the Company:
Wipro Limited is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
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How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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