Job Overview:
Wipro Off campus Hiring for Customer Service Representative. Candidates with a Bachelor’s/ MBA Degree from a reputed institute are eligible for these roles. More information regarding this off campus drive is given below.
| Company Name | Wipro |
| Job Role | Customer Service Representative |
| Location | Gurgaon |
| Batch | Any Batch |
| Salary (as per Ambitionbox or Glassdoor) | 3.5* LPA |
| Qualification | Bachelors/MBA |
| Experience | Freshers/Experienced |
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Key Responsibilities:
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative. with smart professionals and a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvement
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Eligibiilty Criteria:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full-time MBA, BE, and B-tech graduates with a minimum 6 months of BPO experience
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About the Company:
Wipro Limited is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
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How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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