Overview:
Mphasis is Hiring for Technical Support Associate. Candidates with Bachelor’s/ Master’s Degrees from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Mphasis |
| Job Role | Technical Support Associate |
| Location | Bangalore, India |
| Batch | Recent Batches |
| Salary (as per Ambitionbox or Glassdoor) | 3* LPA |
| Qualification | Bachelor’s or Master’s Degree |
| Experience | 0 – 2 Years |
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Key Responsibilities:
- Deliver professional technical support services remotely to client users.
- Guide users remotely in addressing system and software issues, including installation, debugging, usage, and related software.
- Identify and diagnose hardware failures, initiate inquiries regarding replacement parts, and coordinate subsequent maintenance activities.
- Prioritize special cases for timely resolution, collaborating with other teams to address user issues effectively.
- Accurately and comprehensively document case information in the system following established procedures.
- Identify user needs and recommend product upgrades and configurations to enhance user experience.
Eligibiilty Criteria:
- Possess effective communication skills, a proactive work attitude, a strong sense of responsibility, and a keen aptitude for learning.
- Demonstrate foundational computer skills, including a basic understanding of computer operating systems, as well as commonly used software and hardware.
- Hold a college degree or higher qualification.
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Preferred Skills:
- Possess knowledge in customer support.
- Require 0-2 years of experience.
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About the Company:
Mphasis is a leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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